Frequently Asked Questions

Shipping Cost Questions

1. How do I calculate my shipping charges?

We have a shipping calculator tool available on our product pages and also the shopping cart page. Shipping and handling rates are subject to change without notice.

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Order Tracking Questions

2. How long will it take to receive my order?

Delivery times for orders in stock are listed on the item's product detail page. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels.

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Order Tracking Questions

3. How can I check the status of my order?

Go to My Orders. Sign in to see your entire order history or look up a single order. If your order states a "Shipped" status it has left our warehouse. 

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Carrier + Delivery Questions

4. Do you ship outside Europe?

Yes, HydraBuy ships to most countries all over the world every day.

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Carrier + Delivery Questions

5. What shipping carriers do you offer?

Shipping options vary depending on the type and quantity of article you choose to buy and your shipping address.

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Carrier + Delivery Questions

6. Can I schedule my delivery?

If you have a subscription with a Courier,  you can choose the Pickup option on checkout.

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